565bd Privacy Policy — How We Protect Your Data
Your privacy matters to us. This policy explains clearly and honestly what personal information 565bd collects from Bangladeshi players, how we use it, who we share it with, and how we keep it secure.
Introduction
Last updated: January 2026
This Privacy Policy ("Policy") describes how 565bd ("we", "us", or "our") collects, uses, stores, and discloses personal information when you access or use the 565bd website and Platform (collectively, the "Platform"). This Policy applies to all users of the Platform, including registered account holders and visitors who browse without registering. By using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein.
565bd is committed to handling your personal information with care, transparency, and respect. We collect only what we need, use it only for the purposes described in this Policy, and do not sell your personal data to any third party. This Policy is written in plain language so that all players across Bangladesh — from Dhaka to Chittagong to Cox's Bazar — can understand exactly how their information is handled.
Information We Collect
565bd collects personal information in several ways: directly from you when you register or use the Platform, automatically through your use of the Platform, and occasionally from third-party partners such as payment processors. The categories of personal information we collect are as follows:
When you create a 565bd account, we collect your full name, date of birth, email address, phone number, and a username and password of your choice. This information is required to create and manage your account, verify your identity, and communicate with you about your account.
To comply with our anti-money laundering obligations and to verify that you meet the age and eligibility requirements for using the Platform, we may collect copies of government-issued identity documents (such as a national ID card or passport), proof of address, and proof of ownership of the payment method you use. This information is used solely for KYC verification purposes and is stored securely.
When you make a deposit or withdrawal, we collect transaction details including the amount, date and time, payment method used (for example your bKash or Nagad mobile number), and transaction reference numbers. We do not store full bank card numbers or mobile banking PINs. Financial transaction records are maintained for the period required by applicable law and our anti-money laundering obligations.
We automatically collect certain technical information when you use the Platform, including your IP address, device type and model, operating system, browser type, session timestamps, pages visited, games played, bet history, and login and logout times. This data is used for security, fraud prevention, Platform improvement, and to personalise your experience where permitted.
How We Use Your Information
565bd uses the personal information we collect for the following purposes. We process your data only where we have a legitimate legal basis to do so, as explained in the section below:
- To create, manage, and maintain your 565bd account, including verifying your identity and age as required by our KYC process.
- To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, and other supported payment methods.
- To provide customer support in Bengali and English, respond to your queries, and resolve any disputes or complaints relating to your account or bets.
- To detect, investigate, and prevent fraud, money laundering, prohibited conduct, and other illegal or unauthorised activities on the Platform.
- To send you account-related communications such as deposit confirmations, withdrawal notifications, security alerts, and important policy updates.
- To improve the Platform, analyse usage patterns, diagnose technical issues, and develop new features that better serve players across Bangladesh.
Legal Basis for Processing
565bd processes your personal information under one or more of the following legal bases, depending on the specific processing activity:
Processing is necessary to fulfil the contract between you and 565bd — specifically, to operate your account, process transactions, and provide the gaming and betting services you have requested.
Processing is necessary to comply with applicable legal obligations, including anti-money laundering regulations, KYC requirements, and the retention of financial records for the periods required by law.
Processing is necessary for purposes of the legitimate interests pursued by 565bd, such as fraud detection and prevention, Platform security, and improving user experience, where those interests are not overridden by your fundamental rights and freedoms.
Sharing Your Information
565bd does not sell, rent, or trade your personal information to any third party. We share your personal information only in the following limited circumstances:
- Payment service providers such as bKash, Nagad, and banking partners, to the extent necessary to process your deposits and withdrawals. These providers are contractually bound to process your data only as instructed by 565bd and not for their own marketing purposes.
- Game and technology providers such as Evolution Gaming, Pragmatic Play, Spribe, and Ezugi, who supply the games available on the Platform. These providers may receive limited technical data such as bet amounts and session identifiers to facilitate gameplay and RNG certification.
- Regulatory or law enforcement authorities, where we are required to do so by applicable law, court order, or government regulation, including for anti-money laundering reporting obligations.
- Fraud prevention agencies and credit reference agencies, where we reasonably suspect fraud, money laundering, or other prohibited conduct in connection with your account.
Where we share your information with third-party service providers, we require those providers to maintain appropriate security standards and to use your information only for the specific purpose for which it was shared. We do not authorise any third party to use your personal information for their own marketing, profiling, or commercial purposes.
Data Security
565bd takes the security of your personal information seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, misuse, or disclosure. These measures include SSL (Secure Sockets Layer) encryption on all data transmitted between your device and the Platform, encrypted storage of sensitive account data, strict access controls limiting which 565bd personnel can access personal data, regular security reviews and vulnerability assessments, and two-factor authentication options for account login.
Whilst 565bd employs robust security measures, no system connected to the internet can be guaranteed as completely impenetrable. In the event of a security breach that poses a material risk to your rights and freedoms, 565bd will notify affected users as required by applicable law and take all reasonable steps to investigate and remediate the breach. Players should also play their part by choosing strong, unique passwords and never sharing their login credentials with anyone.
Our Privacy Commitments at a Glance
Data Retention
565bd retains your personal information for as long as your account is active and for a reasonable period thereafter to allow us to handle any post-account matters such as disputes, chargebacks, or regulatory inquiries. KYC and financial transaction records are retained for the minimum periods required by applicable anti-money laundering and financial services regulations.
When your personal information is no longer needed, 565bd will securely delete or anonymise it. Where deletion is not immediately possible due to technical or legal constraints, we will isolate the data from further processing until deletion is possible.
Your Rights
As a user of the 565bd Platform, you have the following rights in relation to your personal information. To exercise any of these rights, please contact our support team using the details provided at the end of this Policy:
- Right of access — you may request a copy of the personal information 565bd holds about you at any time.
- Right to rectification — if any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
- Right to erasure — in certain circumstances, you may request that we delete the personal information we hold about you. This right is subject to our legal obligations, which may require us to retain certain data.
- Right to restrict processing — you may request that we restrict the processing of your personal information in certain circumstances, for example where you contest the accuracy of the data we hold.
- Right to object — where processing is based on legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
To exercise any of the above rights, contact the 565bd support team by email. We aim to respond to all valid requests within 30 days. We may need to verify your identity before processing your request, to protect your information from unauthorised access.
Cookies and Tracking Technologies
565bd uses cookies and similar tracking technologies on the Platform to improve user experience, maintain session security, and analyse how the Platform is used. The following types of cookies may be placed on your device when you visit the Platform:
These cookies are strictly necessary for the Platform to function. They enable core features such as keeping you logged in during a session, maintaining your account balance display, and ensuring the security of your session. Essential cookies cannot be disabled without breaking the Platform's core functionality.
We use analytics cookies to understand how players interact with the Platform — for example which game categories are most popular, how long sessions typically last, and where users encounter difficulties. This data is used in aggregate and anonymised form to improve the Platform. You may opt out of analytics cookies by contacting our support team, though this will not affect your ability to use the Platform.
Third-Party Services
The Platform integrates with third-party payment services including bKash, Nagad, and Rocket to process your financial transactions. When you initiate a deposit or withdrawal through one of these services, you will be subject to that service provider's own privacy policy and terms of use in addition to this Policy. 565bd encourages you to read the privacy policies of any third-party services you use in connection with the Platform.
The Platform also integrates with game providers such as Evolution Gaming, Pragmatic Play, Spribe, and Ezugi. These providers may process limited technical gameplay data in accordance with their own privacy policies. 565bd selects game providers whose data handling practices meet acceptable standards of user privacy protection, and we require all providers to handle player data in a manner consistent with this Policy.
Children's Privacy
The 565bd Platform is strictly intended for adults aged 21 and above. We do not knowingly collect, use, or store personal information from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered on the Platform or submitted personal information to us, please contact us immediately at [email protected]. We will investigate and, where confirmed, promptly delete the relevant data and close any associated account.
Changes to This Policy
565bd may update this Privacy Policy from time to time to reflect changes in our data handling practices, legal obligations, or the features we offer on the Platform. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and, where the changes are significant, notify registered users by email or via a notice on the Platform. Your continued use of the Platform after any such update constitutes your acknowledgement of the revised Policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 565bd handles your personal information, please contact our support team. We respond to all privacy-related enquiries within 30 days. Support is available in both Bengali and English, 24 hours a day, 7 days a week.
Email us at: [email protected]
We take privacy seriously so you can focus on what matters — enjoying cricket betting, live casino, slots, and more. Ready to get started or have more questions?
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