Responsible Gaming at 565bd — Play Safe, Stay in Control

565bd is committed to providing a safe and enjoyable betting environment for all players across Bangladesh. Our responsible gaming tools and policies are designed to help you keep gambling fun — and to step in when it stops being so.

Our Commitment to Responsible Gaming

At 565bd, we believe that gambling should always be a form of entertainment — never a source of financial stress, emotional distress, or harm to you or your family. Every cricket bet placed, every slot spin, and every live casino session on the 565bd Platform should be something you genuinely enjoy within limits that are right for you. When gambling ceases to be fun and starts to feel compulsive or out of control, that is the moment our responsible gaming tools exist to help.

The 565bd Platform serves players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every corner of Bangladesh. We understand that gambling carries financial risk, and we take our duty of care to our players seriously. This page sets out the tools available to you, the warning signs of problem gambling to watch for, and how to reach our support team if you or someone you know needs help.

Remember: Gambling is never a reliable way to make money. Never bet more than you can comfortably afford to lose. If gambling stops feeling like entertainment, please use the tools on this page or contact our support team immediately.

Age Restriction — 21+ Only

21+

The 565bd Platform is strictly for adults aged 21 and above. We enforce a rigorous age verification process as part of our account registration and KYC procedures. Any account found to be held by a person under the age of 21 will be suspended immediately, all funds will be returned, and the account will be permanently closed.

If you are a parent or guardian and believe that a minor in your household may have accessed the 565bd Platform, please contact our support team without delay. We will investigate the matter and take all necessary action to close the account and return any funds deposited. We also encourage parents to use parental control software to restrict access to gambling websites on shared devices.

Under-21 access is strictly prohibited. 565bd uses account verification checks and transaction monitoring to detect any access by minors. Players who provide false information about their age during registration will have their accounts closed and winnings forfeited.

Player Protection Tools

565bd provides a suite of responsible gaming tools that you can activate at any time through your account settings or by contacting our support team. These tools are free to use and can be adjusted to suit your personal circumstances. Our support team is available in Bengali and English, 24 hours a day, 7 days a week.

Deposit Limits

Set a daily, weekly, or monthly cap on the total amount you can deposit into your 565bd account. Once a limit is set, it cannot be increased for a minimum cooling-off period. Reductions take effect immediately. This tool is particularly useful for players who use bKash, Nagad, or Rocket for quick top-ups and want to stay on budget.

Session Time Limits

Set a maximum duration for each gambling session. When your session time limit is reached, you will be automatically logged out and reminded to take a break. You can also enable a session clock in your account settings so you always know exactly how long you have been playing.

Cooling-Off Period

Take a short break from gambling without permanently closing your account. A cooling-off period suspends your access to the Platform for a set duration — for example 24 hours, 7 days, or 30 days. You can request a cooling-off period at any time by contacting our support team.

Self-Exclusion

If you feel that gambling has become a serious problem, you can request a self-exclusion of up to 5 years. During a self-exclusion period, your account will be suspended and you will not be able to create a new account. 565bd will also suppress any marketing communications to you during this period. To activate self-exclusion, contact our support team directly.

Loss Limits

Set a daily, weekly, or monthly cap on the amount you are willing to lose. Once the limit is reached, your betting and gaming access will be suspended for the remainder of the period. Like deposit limits, loss limit reductions take effect immediately while increases require a cooling-off period to prevent impulsive decisions.

Recognising the Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise. It can affect people from any background, income level, or region of Bangladesh. The following signs may indicate that gambling has moved beyond entertainment and become a problem that requires attention:

Spending more money on gambling than you originally planned, or increasing bet sizes to recoup losses.
Gambling with money set aside for essential bills, rent, food, or family needs such as school fees.
Feeling anxious, irritable, or restless when not gambling or when attempting to cut down.
Lying to family members, friends, or colleagues about the amount of time or money spent on gambling.
Using gambling to cope with stress, loneliness, depression, or other emotional difficulties.
Repeatedly failing to stop gambling despite wanting to, or feeling unable to walk away after a losing session.
Borrowing money, selling possessions, or taking on debt to fund gambling activity.

If you recognise any of these signs in yourself or in someone close to you, we strongly encourage you to reach out to the 565bd support team or to use one of the self-management tools described above. You do not have to face this alone.

Gambling Safely at 565bd

The most important principle behind responsible gambling at 565bd is that you remain in control at all times. Cricket betting during BPL or the T20 World Cup, spinning slots powered by Pragmatic Play, or playing live casino games supplied by Evolution Gaming should all be activities you choose to do for enjoyment — not activities that choose you. Before you place any bet on the 565bd Platform, ask yourself: am I comfortable with the possibility of losing this amount entirely? If the answer is no, the bet is too large.

565bd will never contact you to encourage you to increase your bets, reverse a withdrawal request, or continue gambling after a losing run. Our marketing is designed to inform you about products and promotions, not to pressure you into betting beyond your means. If you ever feel that a promotion or communication from 565bd is pushing you toward irresponsible gambling behaviour, please report it to our support team immediately so we can investigate and address it.

Our Responsible Gaming Commitments

Strict Age Verification

No player under 21 may use the Platform. KYC checks are mandatory for all accounts and are applied before withdrawal approval.

Account Protection Tools

Deposit limits, loss limits, session timers, cooling-off periods, and self-exclusion are all available at no charge through your account settings.

No Credit Gambling

565bd does not offer credit to players. All bets must be funded from your account balance. We will never chase a player for debts incurred through gambling.

Player Account Monitoring

565bd monitors player accounts for indicators of problem gambling. Where such indicators are present, our team may contact you proactively to offer support.

Transparent Terms

All bonus terms, wagering requirements, and game RTP information are clearly stated. We do not use misleading promotions designed to trap players.

24/7 Bengali Support

Our support team is available around the clock in both Bengali and English to help with any responsible gaming request, account restriction, or welfare concern.

How to Request Help or Activate a Restriction

If you want to activate any of the responsible gaming tools described on this page — or if you are concerned about your own gambling or that of someone close to you — please contact the 565bd support team. You do not need to provide a reason to request a deposit limit, loss limit, cooling-off period, or self-exclusion. Our team will process your request promptly and with full confidentiality.

For self-exclusion requests, our team will action your request within 24 hours. During this time, please avoid placing any further bets. Once a self-exclusion is active, it cannot be reversed before the elected period expires. This is a deliberate safeguard to protect you when you need it most.

Contact Responsible Gaming Support

Email our dedicated responsible gaming support team at: [email protected]

Response time: All responsible gaming requests are treated as a priority. Our team aims to respond within 2 hours for urgent self-exclusion and account restriction requests, and within 24 hours for all other inquiries. Support is available in Bengali and English.

Practical Tips for Responsible Gambling

Responsible gambling starts with good habits. Here are practical steps you can take right now to keep your gambling experience healthy, enjoyable, and within your means:

✔Set a strict gambling budget before each session and do not exceed it under any circumstances, even after a run of losses.
✔Treat gambling winnings as a bonus, not as income. Never rely on gambling as a primary or supplementary source of household income.
✔Take regular breaks during gambling sessions. Step away from the screen, stretch, get some water, and reset before continuing.
✔Never gamble when you are tired, stressed, upset, or under the influence of alcohol. Emotional states impair judgment and lead to decisions you may regret.
✔Keep gambling in perspective alongside other activities. Maintain your relationships, hobbies, exercise, and social life independently of your gambling activity.
✔If you find yourself thinking about gambling constantly or planning your next session during work, family time, or other responsibilities, speak to someone you trust or contact our support team.

Financial Control and Payment Methods

565bd supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other major Bangladeshi payment methods. The convenience and speed of mobile banking via bKash and Nagad makes it easy to deposit quickly — but it also makes it easy to deposit impulsively. We strongly recommend that all players using mobile banking top-ups activate a deposit limit on their 565bd account to match the monthly gambling budget they have set for themselves.

565bd does not offer gambling on credit. All funds wagered must come from your deposited account balance. We will never contact you to encourage a reversed withdrawal or to chase a gambling debt. If you have set a deposit limit and wish to increase it, a mandatory cooling-off period applies before any increase can take effect — this safeguard is intentional and cannot be waived.

Play Responsibly — Your Wellbeing Comes First

565bd is here to provide a safe, fair, and enjoyable experience for adult players across Bangladesh. Explore our games, use the tools available, and always play within your limits.